Frequently Asked Questions
Clear answers about ordering, custom pieces, materials, sizing, and delivery.
Orders & Payment
What payment methods do you accept?
We accept credit/debit cards (via Stripe), PayPal, and USDT (Arbitrum network). All payment transactions are secure and encrypted.
Can I change or cancel my order?
You may modify or cancel your order within 1 hour of placing it. Contact us at [email protected] with your order number.
Do you offer discounts for bulk orders?
Yes, we offer wholesale pricing for bulk orders. Contact us at [email protected] with your requirements.
Shipping
How long does shipping take?
Standard shipping takes 5-10 business days. Orders are processed within 1-3 business days before shipping.
Do you ship internationally?
We currently ship to the US and Canada. Contact us for international shipping inquiries.
Products
What materials do you use?
We use a variety of materials including crystal-colored glass, simulated pearl and stone beads, shell, natural wood, and silver-tone and gold-tone metal accents. Each bead listing shows the specific material. For allergy concerns, please contact us before ordering.
How do I care for my jewelry?
Store jewelry in a dry place, avoid contact with perfumes and chemicals, and clean gently with a soft cloth. See our blog for detailed care guides.
Can I return a customized item?
Custom and personalized items are final sale and cannot be returned unless damaged or defective.