Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept credit/debit cards (via Stripe), PayPal, and USDT (Arbitrum network). All payment transactions are secure and encrypted.

Can I change or cancel my order?

You may modify or cancel your order within 1 hour of placing it. Contact us at [email protected] with your order number. After 1 hour, custom designs are in production and can no longer be changed, cancelled or refunded.

Do you offer discounts for bulk orders?

Yes, we offer wholesale pricing for bulk orders. Contact us at [email protected] with your requirements.

Shipping

How long does shipping take?

Orders are processed within 1-3 business days before shipping. Standard delivery is estimated at 10-20 business days after dispatch to supported countries and regions; delivery times may vary by destination.

Do you ship internationally?

Yes. We ship internationally to most countries and regions. Your country may charge import duties or taxes on delivery; these are not included in our prices. If you are not sure we can deliver to your address, contact us at [email protected] before ordering.

Products

What materials do you use?

We make custom stretch bracelets from your chosen sequence, using materials shown in the studio with photos and stock by size. Ready-made pieces and loose beads are not sold. Zodiac designs are editable colour ideas; symbolic associations do not promise effects. For allergy concerns, please contact us before ordering.

How do I care for my jewelry?

Store jewelry in a dry place, avoid contact with perfumes and chemicals, and clean gently with a soft cloth. See our blog for detailed care guides.

Can I return a customized item?

No. Custom and personalized items are made to order and are final sale. If your piece arrives damaged or incorrect, contact us at [email protected] within 24 hours of delivery with your order number and photos, and we will send a replacement or agree a refund with you.