Shipping & Returns
Delivery estimates, return eligibility, and what to do when an order needs attention.
Shipping Information
Free Shipping: On all orders over $99 USD.
Standard Shipping: $9.90 — estimated 10-20 business days after dispatch to supported countries and regions.
Processing Time: Orders are processed within 1-3 business days.
Shipping Destinations
We ship internationally to most countries and regions. Standard delivery is estimated at 10-20 business days after dispatch; delivery times may vary by destination. Your country may charge import duties or taxes on delivery; these are not included in our prices or shipping fee. If you are not sure we can deliver to your address, contact us at [email protected] before ordering.
Custom Designs
Pieces designed in the bracelet studio are made to order for one customer, so they are final sale.
- You can change or cancel a custom order within 1 hour of placing it. Email [email protected] with your order number.
- After 1 hour the piece is in production and can no longer be changed, cancelled, returned or refunded.
- If it arrives damaged or incorrect, tell us within 24 hours of delivery (see Damaged or Incorrect Items below).
Return Policy
BVDIY now accepts custom bracelet orders only. The ready-to-wear return policy below applies only to historical purchases: unworn, unaltered ready-to-wear items may be returned within 30 days of delivery.
- Items must be returned in their original packaging
- Custom or personalized items are final sale
- Return shipping is the responsibility of the customer unless the item is defective
- Refunds are processed within 5-7 business days after we receive the return
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery at [email protected] with your order number and photos. We will send a replacement or agree a refund with you.
Exchanges
Ready-to-wear exchanges apply only to historical purchases. Custom designs cannot be exchanged for a different size or style. If your order arrives damaged or incorrect, contact [email protected] using the process above.