Frequently Asked Questions
Answers to common questions
Orders & Payment
What payment methods do you accept?
We accept credit/debit cards (via Stripe), PayPal, and USDT (Arbitrum network). All payment transactions are secure and encrypted.
Can I change or cancel my order?
You may modify or cancel your order within 1 hour of placing it. Contact us at [email protected] with your order number.
Do you offer discounts for bulk orders?
Yes, we offer wholesale pricing for bulk orders. Contact us at [email protected] with your requirements.
Shipping
How long does shipping take?
Standard shipping takes 5-10 business days. Orders are processed within 1-3 business days before shipping.
Do you ship internationally?
We currently ship to the US and Canada. Contact us for international shipping inquiries.
Products
Are your materials hypoallergenic?
Our silver chains and gold pieces are nickel-free. For specific material questions, please check the product description or contact us.
How do I care for my jewelry?
Store jewelry in a dry place, avoid contact with perfumes and chemicals, and clean gently with a soft cloth. See our blog for detailed care guides.
Can I return a customized item?
Custom and personalized items are final sale and cannot be returned unless damaged or defective.